Home > Books, Friends, Networking, Personal Network, Trust > C.R.I.S.T. – Now I RELIABLY know who I should Trust!

C.R.I.S.T. – Now I RELIABLY know who I should Trust!

I finished Chris Brogan and Julien Smith’s book “Trust Agents” while on holiday. It’s inspirational – with nuggets and ideas throughout. I tried out a new method for marking up interesting points in the book – using Snopake Index Tab Arrow High Lighters – as you can see from the picture there were lots of gems! Think the arrows will work out more expensive than buying the book…

The book is definitely a 5 star rating – I really like their style and ethos. Key points being that you should focus on building relationships – and sales will

…..Thank you for visiting. My blog has moved. You can find the rest of this post by clicking here.

eventually come to you. Becoming an Agent Zero (getting in the centre of things) is important. Also, as mentioned in my last post, they argued that it’s OK to break Dunbar’s number and have more than 150 contacts (but only in each different network).

My favourite section was the Trust Test. Chris and Julien have adapted a formula originally thought up by David Maister, Charles H. Green and Robert M. Galford in “Trust Adviser” (another one for my reading list!). They put forward that Trust has 4 components that can be put together in an equation that gives a value for trusworthiness! Cool… And here it is:-

(C x R x I)/S = T

So Trust is calculated by multiplying Credibility by Reliability by Intimacy and dividing by Self-Orientation.

Credibility = the quality of being convincing or believable. Higher score the better
Reliability = consistently good in quality and performance. They turn up on time.
Intimacy = the measure of the closeness of your relationship. Feeling comfortable with someone. It’s an emotional judgement
Self-Orientation = low self-orientation would be if you had enough confidence to recommend a better competitor. High self-orientation would be the guy who is only interest in you because they want to make a sale (and now!). Lower score is better here – as it’s divided in to the other factors.

It made me think about the people in my network who I inherently like – but often don’t totally trust. Later in “Trust Agents”, Julien and Chris hit the issue on the head – “RELIABILITY IS THE BIG SECRET”. Interestingly, the other factors are more linked to people’s character (and hard to change/train) – however, there is no real excuse for not being reliable (it’s a matter of personal commitment). None of us are perfect on that score (I have in my head a particular apology I need to send after completing this post to someone I forgot to thank for a bit favour – whoops!) – but reliability is the thing we all could work on to make sure we gain others trust.

Thank you Messieurs Maister, Green, Galford, Brogan and Smith for this equation and insight into Trust and Reliability in your Personal Network.

About these ads
  1. September 8, 2010 at 7:16 pm | #1

    great article, loved it and will get the book. Thanks Phil

  2. September 9, 2010 at 12:22 am | #2

    Thanks Chris – appreciate you taking the time to comment. Think it is a “must read” for any blogger/personal networker. Chris Brogan’s blog is also excellent. Enjoy…

  1. October 15, 2010 at 10:13 am | #1

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Follow

Get every new post delivered to your Inbox.

%d bloggers like this: